How to revive a failing CRM system...
There’s been a lot of bad press about customer relationship management (CRM) technology over the years. While a lot has been made about CRM failures, the reality is that only a very small proportion of implementations actually fail in the sense that the system doesn’t go live. Where CRM has commonly failed is in its ability to positively impact the bottom line.
Lawson’s CEO: Head in the SaaS Sand
Jim Berkowitz’s blog today makes mention of a rather amazing interview with Harry Debes, CEO of Lawson Software, in which Debes predicts that the SaaS “industry will collapse,” starting with Salesforce.com, in two years. I presume that to save...
Read more about Lawson’s CEO: Head in the SaaS Sand...Notes from LIFT | Asia
LIFT | Asia in Jeju Island, South Korea was a fantastic event that did for me what all good conferences should do: connect people with their tribe, provide interesting and thought-provoking content, and leave attendees with a sense of hope and...
Read more about Notes from LIFT | Asia...PaaS Magic from Coda with Google Apps and Force.co
The value of platform as a service (PaaS) is not that you can take your on-premise applications and run them in the cloud - that's so ASP! In my opinion (and what would a blog be without one), the real value is in enabling functionality that was...
Read more about PaaS Magic from Coda with Google Apps and Force.com...Get the Favicon Image of any Website with Google S
The images that you see next to blog comments here are not the regular gravatar pictures, instead they are favicons pulled from the website of the person who has written that comment. Same is the case with favicons that are displayed near external...
Read more about Get the Favicon Image of any Website with Google S2 Converter...Navigate the Archives of any Blog in an Interactiv
Google today introduced a new timeline based blog reader that could be a perfect fit for people who follow a very limited number of blogs. And it’s great for researching blogs as...
Read more about Navigate the Archives of any Blog in an Interactive Timeline...Employee Performance Made (Much) Easier
A couple of months ago, I talked about how important managing employee performance was to the overall success of the business. If anything has changed in those last two months, it is that employee performance is a bigger deal than ever. If you own...
Read more about Employee Performance Made (Much) Easier...